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specialist

Specialist areas

We have many specialised areas like Finance, People and Culture, Pricing, Analytics, Digital Experience, Marketing, and the Programme Management Office among others. With a wide range of roles and functions, we’re sure to have a spot just right for you.

Current vacancies
contact centre

Contact Centre team

Our Contact Centre team is based in Auckland and Hamilton, with work from home options anywhere in New Zealand. Our inbound teams look after customer claims, sales and service queries. These teams provide exceptional service, but don’t just take our word for it. We’ve been consistently recognised by the Readers Digest Quality Service Awards for our commitment to delivering an exceptional customer experience.

The Contact Centre team is a fantastic place to start your AA Insurance career. Apply today to help us help New Zealanders.

Current vacancies
claims

Claims

Our Claims team members are experts in many areas like Claims Assist, Home Claims, Motor Assessing, Recoveries and Settlements and Technical Claims. As New Zealand’s Most Trusted General Insurer, you can be proud knowing you work for an industry leader.

Join our Claims team for a truly rewarding career, where you can help get things sorted for our customers.

Current vacancies

Benefits

Being part of our team comes with good perks. We offer a range of benefits with something for everyone:


icon helping hand

We care:

  • 5 additional days of domestic leave
  • Free life insurance
  • An annual paid volunteer day of your choice
  • Four weeks of paid parental partner leave
  • Free flu vaccination
  • Parental leave bonus, that tops up the Government contribution to 100% of your salary for 20 weeks
  • Access to our confidential employee support network
  • $250 annual wellbeing allowance
  • Three free confidential counselling sessions each year via Raise
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We help your money go further:

  • Discounts on NZAA products including AA Home Response, AA Health, AA Life and AA Pet Insurance.
  • Free NZAA Membership
  • $1,500 bonus for successfully referring friends and family to work at AA Insurance
  • Up to 50% off AA Insurance products
  • Supplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings, PB Tech and more
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We value you:

  • Additional leave for long service
  • Milestone anniversary gift vouchers
  • Study leave and support options
  • Access to Udemy; our online learning portal
  • Annual share in success bonus and salary review
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You are you:

  • Eligible employees can take a career break
  • Ability to purchase additional lifestyle leave
  • Hybrid working options to suit your needs

Diversity, Equity and Inclusion

Looking after, supporting and protecting people is in our DNA, and this starts with our people. We have an inclusive and supportive culture, full of people who are encouraged to bring their true self to work. AA Insurance strives to create an internal community that is driven by acceptance, education, and celebration of the uniqueness of every person who works here.

Our Employee Action Groups are responsible for identifying initiatives to meet the needs of members of their groups.. Driving initiatives and change, our variety of Employee Action Groups are welcome to all employees and allies who support and advocate for initiatives from all different roles, backgrounds and parts of Aotearoa.

As an organisation we’ve chosen to report on the pay gap at AA Insurance to help create fair outcomes for all employees. Gender pay equity is about ensuring people performing the same role are paid the same, regardless of gender, and that women and men performing different work of equal or comparable value are paid equitably. Measuring and understanding our pay gap is an important step in taking action and achieving gender pay equity.

 


Development

We’re committed to growing our own talent – enhancing careers and encouraging the ongoing learning and development of our people. We do this in several ways including on-the-job training, one-on-one coaching, mentoring and regular support sessions with your leader. As part of your development, you will be recognised with annual salary reviews and access to our annual bonus scheme. Our in-house Learning & Development team is part of your learning journey and you can get access to Udemy courses, where you can learn anything from personal branding to meditation!

Culture

We provide our people with a safe and supportive environment where everyone’s voice matters. We grow, nurture and promote a diverse and inclusive workforce to bring the best out of our people. Our teams are passionate and driven by the difference they can make to the lives of New Zealanders.

Our values

It’s our vision to earn the trust of every New Zealander by protecting what matters most. Our genuine values guide the way we act and go about doing things. Every member of our team plays an important role to bring our purpose of caring, helping and getting things sorted for our customers.


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