COVID-19 update: We're open and here to help. We're a little busier than usual and appreciate your patience.

Covid-19 FAQs | Get in Touch | Manage policy online | Claim online

COVID-19 updates for AA Insurance customers

The following information is current as at 17 November 2021, and we'll update as needed.

Auckland is at Alert Level 3. The rest of New Zealand is at Alert Level 2.

We're here for you

Rest assured, we’re open and the team is ready to help. We're a little busier than usual and appreciate your patience.

We understand things can happen fast and it’s important to us that you have all the information you need in these uncertain times.

We are following all Ministry of Health guidelines and doing everything we can to keep our staff safe and healthy, so we can continue to be here for you when you need us.

We are also doing everything we can with suppliers and repairers to ensure your claims run smoothly and we appreciate your patience and understanding during this time.

Our Call Centre is available 8am - 8pm Monday to Friday and 8am - 6pm on weekends and public holidays.

Our Digital team is available on live chat, Facebook, WhatsApp and email 8am - 6pm seven days a week, including public holidays.

Please refer to our FAQs below for information on how we are supporting our customers and the community.

Questions about your Insurance?

Please get in touch if you have any questions or concerns about your insurance with us. You can find all our contact details here.

You can also manage your insurance online with My AA Insurance.

  • Login to your My AA Insurance here

  • Register for My AA Insurance here

Frequently asked questions

How is this affecting my insurance?

Making a claim

Supporting our customers and the community

Important information: The AA Insurance Hardship Fund initiative is available to existing eligible AA Insurance customers with an eligible policy in place before 11.59pm, 17 August 2021. The AA Insurance Hardship Fund is not available for new customers who take out a new policy after 11.59pm, 17 August 2021. For full terms and conditions, see These terms and conditions are subject to revision and change by AA Insurance Limited without notice.