Auckland, 22 November 2021 – Outstanding customer service has helped AA Insurance secure two golds in the 2022 Reader's Digest Quality Service Awards (QSA).
With scores of 74 out of 100 for its home and contents insurance (three points up from 2021), and 73 for its car insurance, the general insurer topped the rankings in the insurance category for these products.
“This is the eighth consecutive year we have won gold for car insurance, and our second consecutive year in the top spot for home and contents insurance, after winning gold and silver in equal measure since 2015,” says AA Insurance Chief Executive, Chris Curtin. “It’s a reflection of our team’s absolute commitment to providing exceptional customer outcomes with every interaction.”
The awards highlight companies that go above and beyond their customers’ expectations, asking respondents to score (out of 10) their experience across different industry categories based on five key pillars of service: personalisation, simplicity, consistency, understanding and satisfaction.
“Our focus at AA Insurance is on caring for and looking after our customers, so to be recognised and appreciated by them in this way is incredible,” says Chris.
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz