AA Insurance will be basing its Hawke’s Bay cyclone support teams out of the Napier and Hastings AA Centres from Monday through Friday next week (27 February – 3 March).
The team, previously based at the local community hubs, will be on hand at the Napier and Hastings AA Centres to offer personal support to customers with queries about their insurance cover, or who need assistance to lodge a claim relating to the damage caused by Cyclone Gabrielle.
Simon Hobbs, General Manager Operations said, “We know this is a very difficult time for many of our customers in Hawke’s Bay and that a face-to-face chat could really help right now. The Napier and Hastings AA Centres are centrally located with reliable hours for customers to pop in if they need help to lodge a claim or have questions about their insurance.”
Napier AA Centre: Monday to Friday, 9am – 4pm, 33 Carlyle Street, Napier South.
Hastings AA Centre: Monday to Friday, 10am – 4pm, 521 Heretaunga Street West, Hastings.
“If your property or vehicle is critically damaged or if you need immediate assistance, please call us on 0800 500 216. We recommend lodging non-urgent claims on aainsurance.co.nz,” Hobbs said.
AA Insurance’s presence at the Napier and Hastings AA Centres will be reviewed each week based on customer need.
While the teams at other AA Centres nationwide will happily assist customers with general insurance queries, unfortunately they can’t help with specific claim lodgement or queries and will refer these customers to AA Insurance.
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
