Striving to do right by its customers and people has proven to be a successful formula for AA Insurance, after winning Claims Team of the Year at the 2023 New Zealand Insurance Industry Awards.
Claims Team of the Year is awarded to the insurer that demonstrates excellent technical skills, strong claims results and outstanding customer service.
AA Insurance GM Operations, Simon Hobbs, says, “We’re honoured and especially proud of our incredible Claims Team for taking home the win this year. These awards are a result of the hard mahi and dedication of our people, who put our customers at the forefront of everything they do. We’re always looking for new ways to look after our customers, as well as our people, and I’m proud of our team of 1000+ for their unwavering commitment to our customers and each other.
“As insurers, our job is to help customers get back on their feet when disaster or misfortune strikes, and we know this has been a particularly tough year for those Kiwis who withstood the worst of the severe weather from earlier this year.
“I know how hard our teams worked to support customers in the aftermath of the Auckland Anniversary Weekend floods and Cyclone Gabrielle, and I know how hard they continue to support people still working through the complexities of their claim. To have their work acknowledged is a wonderful honour.”
The Awards are decided by an esteemed panel of industry judges who read and score each submission individually. The judges credited AA Insurance for “nurturing a top performing team to achieve remarkable results in an undeniably difficult period”, as well as its investment in claims lodgement and fulfillment processes, world-leading people development approach and customer experience and loyalty.
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz