Auckland, 19 December 2019 – AA Insurance was a top performer in Consumer NZ’s annual insurance provider customer satisfaction survey and has been named its 2019 People’s Choice award winner for car, home and contents.
Seventy-three percent of AA Insurance customers were very satisfied with their provider for car insurance, compared with the industry average of 65%, while 65% were very satisfied with their house insurance (vs 55% industry average), and 68% for contents insurance (vs 58% industry average).
AA Insurance shares the awards with FMG and MAS that also scored well above industry averages.
People’s Choice winners are established through analysis of Consumer NZ surveys that have been sent to Consumer members and supporters – 5,431 were surveyed for car, 4,853 for home and 5,086 for contents insurance. A business must be a standout performer in customer satisfaction to achieve People’s Choice status.
AA Insurance Chief Executive Chris Curtin says the team is ecstatic to receive these awards especially given the strict criteria that companies must meet.
“We’re delighted. It’s a real testament to our continued hard work in a very competitive market, to make a difference in our customers’ lives, and be there when they need us most.
“It also shows our model of transparency and fairness is working, giving customers a fantastic, positive experience we’re all proud of.”
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
