Auckland, 27 November 2017 – AA Insurance has taken away two golds for customer service at the 2018 Reader's Digest Quality Service Awards, scoring top ratings in both car, and home and contents insurance.
The awards highlight companies that go beyond customer expectations, and show the public who they can turn to for an excellent level of service.
A representative sample of 1,500 Kiwis were asked to nominate companies based on: the individual customer experience, a demonstrated insight into customer needs, quick and easy dealings, consistency of high-quality service, and meeting or exceeding customer expectations.
“We’re delighted to be rewarded by these awards for our level of service,” says Chris Curtin, Chief Executive, AA Insurance. “Our team is dedicated to helping our customers every day, whether they’re updating their address or making a claim, so the awards offer superb recognition of their dedication. I couldn’t be prouder.”
About AA Insurance
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.
We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 14 years running, named Canstar’s 2023 Home and Contents Insurer of the Year, 2023-2024 Canstar Outstanding Value for Home and Contents, 2024 Outstanding Value Car Insurance and their inaugural most Satisfied Customers Car Insurance Claims award. We are currently ranked 6th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015) and placed fourth in the 2024 Kantar Customer Leadership Index.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
