Two years in a row - AA Insurance Claims Team takes the crown at the New Zealand Insurance Industry Awards
Striving to do right by its customers and people has proven to be a successful formula for AA Insurance, after winning Claims Team of the Year at the 2024 New Zealand Insurance Industry awards.
Claims Team of the Year is awarded to the insurer that demonstrates strong performance and outstanding service for their customers.
AA Insurance Chief Operating Officer Simon Hobbs, says, "We are deeply honoured to be named Claims Team of the Year – two years in a row, at the 2024 New Zealand Insurance Industry Awards. These accolades reflect the dedication and hard work of our people, partners and suppliers who strive to deliver great experiences to our customers each and every day."
“At AA Insurance, every claim is our 'moment of truth'—a chance to show genuine care when our customers need us most. We’re grateful to our amazing team, partners, and repair network for making this award possible. Thanks to them, we’re able to raise the bar and deliver great service to our customers year after year.”
The Awards are decided by an esteemed panel of industry judges who read and score each submission individually. The judges credited AA Insurance for its commitment to delivering outstanding customer service through a human-centered approach and innovative solutions.
The insurer was praised for their efficiency of their specialist claims model which provides customers with direct personalised service. The judges also noted the company’s successful industry and community partnerships as well as the insurer’s strong focus on its people, through diversity, equity and inclusion practices.
About AA Insurance
AA Insurance is an independently operated, New Zealand-based joint venture between the New Zealand Automobile Association Limited (NZAA) and Vero Insurance New Zealand Limited (VINZL). Since 1994 we have demonstrated trusted expertise in home, contents and car insurance in New Zealand, and in 2018 introduced commercial small business insurance. We underwrite our own policies and sell direct to New Zealanders. Our 1000+ employees look after 500,000+ customers with more than 1,000,000 policies.
We proudly partner with Variety New Zealand – the Children’s Charity (as the lead partner of its Beds for Kids programme), Student Volunteer Army and support grassroot school sports via our Big Little Sponsorship sports grant in partnership with Eden Park. We are consistently recognised in industry awards and honours, including being voted the Reader’s Digest Most Trusted General Insurer for 14 years running, named Canstar’s 2023 Home and Contents Insurer of the Year, 2023-2024 Canstar Outstanding Value for Home and Contents, 2024 Outstanding Value Car Insurance and their inaugural most Satisfied Customers Car Insurance Claims award. We are currently ranked 6th amongst 100 of New Zealand’s most successful companies in the Kantar Corporate Reputation Index (since 2015) and placed fourth in the 2024 Kantar Customer Leadership Index.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz