Welcome to your Customer Hub
At AA Insurance we're committed to earning your trust by looking out for you and helping whenever we can. We've put this customer hub together so that it's easy for you to find relevant resources, customer exclusive competitions and handy information all in one place. We hope you find this useful, and remember we're here to help.
Win one of ten $500 Gift Cards!*
Feeling the winter chill? To say thanks for insuring with us we’re turning up the heat with your chance to win one of ten $500 gift cards – and the best part? You get to choose your prize!
Take your pick from:
- Mitre 10
- Prezzy® Card
- Rebel Sport
- Farmers
- Noel Leeming
Whether you're into DIY, fashion, tech, or treating yourself, we’ve got something for everyone.
Enter below and let us know which gift card you’d love to win.
Entries close 13 July 2025 – don’t miss out! Competition limited to one entry per customer. *T&C's apply.
Congratulations to our previous winners!
Campbell from Auckland was one of our lucky winners who chose a Car Prize Pack valued up to $250! His prize pack included 1x DDPai Mini Pro Dash Cam, 1x AA Essential Vehicle First Aid Kit and 1x $75 Z Fuel gift card. Enter our above competition now and you could be one of the next lucky winners! What would you spend your prize on? Keep an eye on our Customer Hub regularly for more chances to win incredible prizes.
AA Insurance Customer Service Centre video series
Our new four-part Customer Service Centre (CSC) video series aims to take you behind the scenes and show you what happens to your car once it arrives at the centre, how we get our cars repaired, some of the innovation happening within the motor industry and what happens to a vehicle once it’s been written off.
Whistlestop tour
The road to recovery
Industry trends and innovations
What happens to your car once it has been written off
More ways to make life easier
Fire safety at home
The number of electrical appliances we have in our homes continues to grow and with that, the risk of home fires. Faulty or overheating electrical appliances are common causes of large home fires in New Zealand.
Looking after your car in winter
We’ve put together a few tips to help you prepare your car so you’re ready if your windscreen freezes or your locks seize up this winter.
Looking after your home in winter
Cold weather can be hard on our homes, our health and our tamariki. We’ve put together a few tips to help you get your home ready for the winter ahead.
How NHCover works
Discover how NHCover protects your home and land against natural hazards like earthquakes and landslides.
How to make a claim
Here are a few actions you can take after an event and some information on how to make a claim if you’re an AA Insurance customer.
Protecting yourself from online scams and fraud
Globally, the number of cyberattacks is on the rise, and New Zealand is among the countries most impacted by financial scams. Protect yourself from online scams and fraud with these tips.
More support for the things you care about
Congratulations to our winning schools!
Thanks to our partner Eden Park's support, we had another fantastic year of the Big Little Sponsorship. Congrats to our 2025 $10,000 sports grant winners: Mahana School near Nelson, Matipo School in Auckland, Our Lady of Kapiti School in Wellington and Ōhaupō School in Waikato!
Showing up for our communities in 2024
Volunteering is one of the many things we do to help strengthen the long-term resilience of our communities. Here are a few other ways we’ve been supporting the things you care about.
Thank you for helping more Kiwi kids stay warm this winter with Variety’s Beds for Kids programme
This winter, we’ve been working with Variety – the children’s charity to help support our tamariki who don’t have a bed to keep them warm during the cold weather.
*As voted by consumers 2011 – 2025 in the Reader’s Digest Trusted Brands survey. For more information visit aainsurance.co.nz/awards