Do you deduct payments during weekends or public holidays?

We're currently moving our policies to a new system. If you started a new policy on or after 28/04/2025 or your policy is renewing on or after 21/10/2025, your direct debit payments are processed seven days a week, including public holidays and weekends.

If you have an existing policy and/or your policy started before 28/04/2025 date and a payment falls on a weekend or public holiday, we'll attempt to deduct it on the next available business day.

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What is the ‘instalment schedule’ you’ve sent me?What happens if I miss a payment?Why can't I pay by automatic payment?Can I put my policy payments on hold?How do I change my payment frequency?Do you deduct payments during weekends or public holidays?How can I change the account or credit card that my direct debits are deducted from?