Auckland, 05 February 2020 – AA Insurance is urging Southland customers requiring emergency repairs from this week’s flood to call as soon as possible.
“Safety should be the first priority for people affected by flooding. We’re keen to hear from customers who are unable to stay in their homes and need assistance, or who require urgent repairs to their homes to keep them watertight and warm,” says Amelia Macandrew, Customer Relations Manager. “We’re also here for those customers who’ve been evacuated from their properties and don’t know yet when they will be allowed to return and assess the damage.”
Although it is too early to know the extent of damage and the number of customers affected, AA Insurance’s claims team had been told to “clear the decks” in anticipation of customers in need of urgent help.
“Our experienced team is ready to help with any flooding-related claims and can give customers the help they need to get things sorted quickly,” continues Amelia. “However, it’s important to think safety first during these types of emergencies so there’s no rush to make a claim, but the sooner you let us know, the sooner we can help you.”
If your home floods, AA Insurance advises its customers to:
Make sure you, your family and pets are safe and in a dry area.
Do not attempt to inspect or repair any damage until it is safe to do so
If the floors are wet, lift your furniture off the floor to prevent staining
Keep your damaged items if they are safe to do so, or take photos – this is useful to confirm what needs replacing
If your vehicle has been damaged or suffered flooding it may be unsafe to drive
AA Insurance customers should call us as soon as you can on 0800 500 216 to report any damage to your property especially if you need emergency repairs.
About AA Insurance
AA Insurance is a New Zealand-based joint venture between Vero Insurance New Zealand Limited and the New Zealand Automobile Association Limited ('NZAA'). Vero is owned by Suncorp Group Limited, a listed Australian company. NZAA is an incorporated society that is governed by a National Council and Board. Since 1994 we have provided home, contents and car insurance in New Zealand and in 2018 we introduced small business insurance.
We underwrite our own policies and sell direct to New Zealanders. Our New Zealand-based teams looks after 560,000+ customers with more than 1,100,000 policies. Standard and Poor's (Australia) Pty Ltd has given us an Insurer Financial Strength Rating of AA- (Very Strong).
We are consistently recognised in industry awards and honours. This includes being voted the Reader's Digest Most Trusted General Insurer for 14 years running, named Canstar's 2023-2024 Outstanding Value Award winner for Home and Contents insurance and ranked 6th among 50 of New Zealand's top consumer-facing corporates in the Kantar Corporate Reputation Index in 2024.
Find out more at www.aainsurance.co.nz
For more information please contact:
AA Insurance Media Team
mediacontact@aainsurance.co.nz
