What is the No Claims Bonus benefit error?

It’s been identified that some customers may not have received their No Claims Bonus in line with what was advertised when they purchased their policy.

We’re contacting customers whose premium increased as a result of making a claim, when they should have had their No Claims Bonus benefit applied. We’ll be backdating the benefit and issuing any applicable refund for any overpaid premium. Please note that other factors could impact your premium at renewal, aside from the misapplication of the No Claims Bonus.

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In my Policy Loyalty Reward refund email/letter it says, ‘bank account number ending in’. Where in my bank account is this number taken from?I have received a letter, email or text asking me to complete a form for a missed Policy Loyalty Reward. Is this a scam?What if I have multiple Car Insurance policies with AA Insurance that may have been affected by missed Policy Loyalty Reward?What is the process for refunding customers affected by any missed Policy Loyalty Reward?When will I receive a refund if I am affected by any missed Policy Loyalty Reward?What is the compensation I’ve received as part of the Policy Loyalty Reward refund? How has it been calculated?Will I get a refund if I’m impacted by any missed Policy Loyalty Reward?Why are you refunding customers for missed Policy Loyalty Reward?I have received a letter, email or text asking me to complete a form for a No Claims Bonus benefit error. Is this a scam?What if I have multiple Comprehensive Car Insurance policies with AA Insurance that may have been affected by the No Claims Bonus benefit error?See more