If you need an urgent update on your claim, please call us on 0800 500 216. If your query isn’t urgent and you have your claim number handy, email us at myclaim@aainsurance.co.nz with your claim number in the subject line.
How can I track the status of my claim?
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I’ve received a call/someone visited my home and asked me to pay my excess. Is this a scam?What happens to my premium if my claim is a total loss?Why do I still need to pay my premium when AA Insurance is repairing my vehicle/home?If I forget to tell you something, will it affect my claim?I no longer want to claim, how do I withdraw my claim?How can I track the status of my claim?What email can I send documents relating to my claim to?I forgot to list an item on my claim. What do I need to do?